GeneralReview Management Software Comparison 2023

Comparing 5 of the best SaaS for Review Management in 2023

Online reviews are a critical component of a business's success in the digital age. According to a study by BrightLocal, 91% of consumers read online reviews before making a purchase decision.

As a result, managing and responding to customer reviews has become essential for businesses of all sizes. To help businesses manage their online reviews effectively, there are many software-as-a-service (SaaS) options available.

In this article, we'll compare four of the top SaaS for review management.

1. ReviewHive

Review Hive is a AI-powered solution that stands out for its ability to provide helpful insights and assist with responding to reviews, giving businesses a more streamlined and efficient way to manage their online reputation.
Review Hive is still in development as of April 2023 and has only limited functions available, but at a much lower price than the competition it is a good option to start.

Pros:

+ Uses new AI Technology
+ Cheaper than competition
+ Easy to use and manage

Cons:

- Still in development
- Connects to limited review sources for now

2. Trustpilot

Trustpilot is a review platform that allows businesses to collect and manage customer reviews. With Trustpilot, businesses can automate review collection, respond to reviews, and use customer feedback to improve their products and services. Trustpilot also provides businesses with a range of analytics and insights to help them track the performance of their reviews.

Pros:

+ Trusted by a large number of businesses
+ Good range of features and analytics
+ Easy to use and manage

Cons:

- Relatively expensive compared to other SaaS options
- Limited customization options for review pages

3. Yotpo

Yotpo is a customer content marketing platform that includes review management as one of its features. With Yotpo, businesses can collect and display customer reviews on their website, respond to reviews, and use customer feedback to improve their products and services. Yotpo also provides businesses with a range of analytics and insights to help them track the performance of their reviews.

Pros:

+ Good range of features and analytics
+ Easy to use and manage
+ Affordable pricing for smaller businesses

Cons:

- Limited customization options for review pages
- Some users have reported issues with customer support

4. ReviewTrackers

ReviewTrackers is a review management platform that allows businesses to collect and manage customer reviews. With ReviewTrackers, businesses can automate review collection, respond to reviews, and use customer feedback to improve their products and services. ReviewTrackers also provides businesses with a range of analytics and insights to help them track the performance of their reviews.

Pros:

+ Good range of features and analytics
+ Customizable review pages
+ Excellent customer support

Cons:

- Expensive pricing compared to other SaaS options
- Some users have reported issues with the interface being slow or difficult to use

5. Podium

Podium is a messaging platform that includes review management as one of its features. With Podium, businesses can collect and manage customer reviews, respond to reviews, and use customer feedback to improve their products and services. Podium also provides businesses with a range of analytics and insights to help them track the performance of their reviews.

Pros:

+ Good range of features and analytics
+ Customizable review pages
+ Affordable pricing for smaller businesses

Cons:

- Some users have reported issues with the user interface being difficult to navigate
- Limited customization options for review pages

Conclusion

There are many SaaS options available for businesses looking to manage their online reviews. ReviewHive, Trustpilot, Yotpo, ReviewTrackers, and Podium are all excellent options with different strengths and weaknesses. Ultimately, the best choice for your business will depend on your specific needs and budget. We recommend evaluating each option carefully and choosing the one that best suits your business's needs.