ReviewHive

Privacy Policy

last update: 2026-08-05

At ReviewHive, we take the privacy of our users very seriously. This Privacy Policy outlines how we collect, use, and protect the personal information that you provide to us when using our platform.


Information We Collect

The following types of information may be collected when you use ReviewHive:

  • Personal Information: This may include your name, email address, and other contact information.
  • Usage Information: This may include information about how you use ReviewHive, such as the pages you visit and the actions you take within the platform.
  • Device Information: This may include information about the device you use to access ReviewHive, such as the type of device, operating system, and browser.
  • Log Data: This may include information about your activity on ReviewHive, such as the IP address, device type, and the date and time of your activity.

How We Use Your Information

The information we collect from you is used to provide you with the best possible experience when using ReviewHive. This includes:

  • Improving the platform: We use your usage information to continually improve the features and functionality of ReviewHive.
  • Providing support: We use your personal information to provide you with support and to address any issues you may have with the platform.
  • Sending notifications: We may use your email address to send you notifications about important updates to ReviewHive, or to notify you of any important changes to this Privacy Policy.

AI Analysis of Your Reviews

ReviewHive includes an AI Analyst. When you connect a review source, the review text and star rating we import on your behalf are sent to OpenAI so they can be analyzed: a short summary, the sentiment of the writing, the topics the customer raises, how urgent a reply is, and your Business Health Radar scores if you have set one up. This runs automatically over your complete review history and over every new or edited review as it arrives.

A few specifics worth stating plainly:

  • What is sent: the review’s text, its star rating, its platform and its date, plus your business name and your radar dimensions where you have configured them. We do not send reviewer names, reviewer profile links, your customer records, or anything about your team.
  • What is stored: the analysis is written back onto the review in your workspace and stays there. We also store a short cached summary for your dashboard and reports. Separately, we store a description of your writing style derived from replies your team has already approved and published.
  • Training: OpenAI does not use data submitted through their API to train their models.
  • Publishing: nothing is ever posted to a review platform without someone on your team reading the draft and explicitly approving it. There is no automatic replying.
  • Inferences we do not make: we do not infer or record a reviewer’s age, gender, ethnicity, health, personality or whether their review is genuine.

The AI Analyst is on by default. An Owner or Admin can turn it off at any time in AI Studio, which stops all further analysis while keeping what has already been produced. There is a separate action in the same place to permanently erase everything derived: every summary, sentiment reading, topic, urgency assessment, radar score, cached report commentary, and the learned writing style. Your reviews and your own settings are not affected by that erasure. Both controls apply to the whole workspace.


Sharing Your Information

We will not share your personal information with third parties, except in the following circumstances: Service providers: we use OpenAI to analyze review text and to draft replies, as described above, and Stripe to process payments. With your consent: We may share your information with third parties if you have given us your explicit consent to do so. Legal requirements: We may be required to share your information in response to a legal request, such as a subpoena or court order. To protect our rights: We may share your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.


Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee the security of your information.


Your Choices

You have the right to access, update, or delete the personal information that you have provided to us. You can do this by contacting us here. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or to comply with legal requirements. We will notify you of any changes to this Privacy Policy by posting the updated policy on our website and updating the ”Last Updated” date at the top of this page.


Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here.