Sync ratings and reviews from the locations in your Google Business Profile.
Status: fully supported
Google Business Profile is one of our two fully supported connectors, verified against real accounts. Full history import, automatic sync, and replies posted from ReviewHive.
Before you start
- You need the Admin or Owner role in the ReviewHive organization.
- You need to be signed in to a Google account that manages the business location, as an owner or a manager on the Google Business Profile.
Steps
- Go to Review sources, choose Google Business Profile, then Connect.
- Press Continue with Google and sign in. Google asks you to allow ReviewHive to manage your business listings. We use that to read reviews and, when you press Post reply, to publish the reply you wrote.
- Choose the account. Google groups locations under business accounts, so pick the one holding the location you want.
- Choose the location. One ReviewHive source is one location. Connect the same account again to add another.
- You are done. ReviewHive starts importing the review history immediately.
What we ask for, and what we do with it
We request read access to your business reviews. Nothing is posted on your behalf. A reply is only published when a person in your organization presses Post reply in ReviewHive.
Your Google credentials are encrypted before they are stored, are tied to the one organization and connection that created them, and are never sent to the browser. See Security and privacy.
Staying up to date
New Google reviews reach ReviewHive as they happen, and a scheduled sync fills in anything a notification missed. You can also press Sync now on the source at any time.
When you connect, ReviewHive registers your Business Profile account for real-time review notifications. Google allows exactly one tool per account to receive them: if another tool was registered, ReviewHive takes over (the wizard tells you when that happens), and if you later connect another tool, it takes them back — your reviews then arrive with the scheduled sync instead of instantly. When you disconnect, ReviewHive releases the registration and, if another tool held it before, points it back there.
Visibility metrics, included
Connecting a location also brings in its Google visibility metrics — impressions, calls, direction requests, website clicks and the search terms people used to find you — at no extra permission: the same access that reads your reviews covers them. The last six months are imported when you connect, and a daily refresh keeps them current.
If something goes wrong
"This location is already connected." The location belongs to another ReviewHive organization. Disconnect it there first, because a location can only be claimed once.
No reviews arrive. Check that the Google account you authorized still manages that location, and that syncing is not paused on the source.
Your Google access expired. If Google revokes the grant after a password change, an account change or a permissions change, reconnect the source and the pull resumes. Existing reviews and replies stay where they are.