Instant alerts
An email the moment a low-rated or urgent review lands, so a bad review never waits.
What triggers an alert
You get an email as soon as a review arrives that is either rated 1 or 2 stars, or flagged urgent by the AI Analyst, meaning a review whose text says something needs answering today whatever the stars say.
The second case is the one that earns its keep. A three-star review describing a food-safety problem is more urgent than most one-star reviews, and star-based alerts alone would miss it.
Only for reviews that are actually new
An alert is only sent for reviews written in the last seven days. Connecting a source with years of history imports it quietly, so you will not get four hundred emails about complaints from 2023.
No duplicates
Each review can produce at most one alert, ever. A re-sync, a retry or a second route finding the same review does not send a second email.
Turning them on and off
Go to Settings, then Organization, then Notifications, then Instant review alerts.
The setting is yours, and applies to one organization at a time. An agency operator can want instant alerts for one client and silence for another, and changing it never affects your colleagues.
By default, Owners and Admins receive alerts and Members do not.
If alerts stop arriving
- Check the setting is still on for that organization.
- Check your spam folder and add our sending address to your contacts.
- Remember the seven-day rule and the 1 to 2 star or urgent conditions. A stream of three-star reviews correctly produces no alerts.
Still nothing? Get in touch.