ReviewHive

Overview

What a review source is, which providers are supported, and what each one can do.

Connecting your reviews

A review source is one connection to one place your reviews live. You manage them from Review sources in the sidebar. The page lists everything already connected and offers a card for each provider you can add.

Connecting or disconnecting a source requires the Admin or Owner role.

Supported providers

| Provider | Status | What syncs | Reply from ReviewHive | |---|---|---|---| | Google Business Profile | Fully supported | Ratings and reviews for a location you manage | Yes | | Facebook Page | Fully supported | Recommendations and ratings on your Page | Yes | | Google Play | Beta | Reviews for your Android app — the last 7 days onward | Yes, up to 350 characters | | App Store Connect | Beta | Reviews for your iOS and macOS apps, with their headlines and your responses | Yes | | Tripadvisor | Beta | Reviews for your location, plus responses already posted | No — read-only, link out |

Fully supported means the connector has been verified against real accounts and we stand behind it without qualification. Google Business Profile and Facebook Pages are the two.

Beta means the connector is built, working and connectable today on every plan — we are still verifying it against real accounts before dropping the label. The card on the Review sources page carries a Beta pill so you know before you invest a minute. If anything misbehaves, tell us: that is exactly what this phase is for.

More providers are coming soon, and which one we build next is decided by what you ask for — see Getting help to put in a request.

Ratings are normalized to the same 1 to 5 scale, so every source can appear in the same inbox and the same charts without distortion.

Two providers have limits worth knowing before you connect. Google Play only makes the last seven days of reviews available, so there is no history to import and ReviewHive becomes your archive from the connect date onward. Tripadvisor is read-only: it cannot accept a reply through its API at all, so ReviewHive links you to the review instead. Both are covered in their own guides.

What happens when you connect

  1. You grant ReviewHive read access to your reviews. We never ask for permission to post on your behalf, and we never post anything you have not approved.
  2. ReviewHive claims that location or page for your organization. If another ReviewHive workspace has already connected it, the connect step fails and tells you. This is what stops two accounts from fighting over the same reviews.
  3. Your existing review history is pulled in. For a location with thousands of reviews this takes a few minutes, and you can leave the page. The exception is Google Play, which only offers seven days of history — see Connect Google Play.
  4. From then on the source stays up to date automatically. See Syncing and troubleshooting.

Managing a connected source

Open a source from the Review sources list to:

  • Pause syncing, which keeps everything already imported and stops pulling new reviews.
  • Sync now, a manual pull that is useful right after fixing something at the provider.
  • Disconnect, which removes the connection and its stored credentials.

Guides

Connect Google Business Profile