The inbox
Every review from every source in one list, newest first, with everything you need to triage it.
The list
Reviews in the sidebar shows every review from every connected source, newest first. Each card carries:
- the star rating and which source it came from;
- the reviewer's name and photo, where the provider gives us one;
- the written comment, if there is one;
- whether it has been replied to, and the reply itself once it has;
- the AI Analyst panel, with sentiment, urgency, what the customer wanted and the topics they raised, each backed by a quote from the review.
Reviews with a rating but no text get no analysis panel. Their stored reading is just a restatement of the stars, and showing "Positive" under a five-star review with no words would tell you something you already knew.
Working through it
The two moves that matter most are Needs reply in the reply-status filter, which shows everything still waiting for you, and Urgent in the AI filter, which puts the reviews likely to cost you business at the top of the pile.
Open a review to reply. See Replying to reviews.
Paging
The inbox loads a page at a time. Choose 10, 25 or 50 reviews per page at the right of the toolbar, and move through with the pager at the bottom. The count next to the filters tells you how many reviews match what you have selected.
Searching
The search box filters the reviews on the current page by their text and the reviewer's name, which is why it is labelled Search this page. To narrow the whole history, use the filters instead. They run against the full review set rather than just what is loaded.
Where to go next
- Filtering reviews, for every filter and what the AI ones mean.
- Replying to reviews, for drafts, refinement and posting.