Subscription
Upgrade, downgrade, change your card, find invoices, and cancel.
Where it lives
Settings, then Subscription shows your organization's current plan and what it includes. Only the Owner can change it.
Each organization is billed separately. An agency with eight client workspaces manages eight subscriptions, which is what lets you bill a client for their own plan.
Upgrading
Choose a plan and press upgrade. Checkout runs through Stripe, and ReviewHive never sees or stores your card details.
Your new limits for tokens, organizations, members and analyzed reviews apply as soon as the payment is confirmed. If you were out of tokens, generation resumes immediately.
Monthly or yearly
Both are offered for Pro and Agencies, and yearly is about ten months for twelve. Switch between them from the same page.
Cards, invoices and receipts
Manage billing opens the Stripe billing portal, where you can:
- update or replace your payment method;
- download past invoices and receipts;
- change your billing address and tax details;
- cancel the subscription.
Downgrading and cancelling
You keep the plan you paid for until the end of the period you have paid for. After that the organization falls back to Basic.
Nothing is deleted when you downgrade. Your reviews, replies and existing analysis stay exactly where they are, and the free-plan limits simply apply from then on. If you have more organizations or members than Basic allows, you will need to bring them within the limit to keep using them normally.
Failed payments
If a payment fails, Stripe retries it and emails you. Your plan keeps working during that window rather than being cut off mid-retry. If it ultimately fails, the organization returns to Basic.
Questions about a charge
Get in touch with the invoice number and we will look into it.