Tripadvisor
Search for your Tripadvisor location and claim it. No sign-in, no OAuth.
Status: beta, and read-only
The Tripadvisor connector is in beta: it works, you can connect it today on any plan, and we are still verifying it against real locations before dropping the label. Its card on the Review sources page carries a Beta pill. It is also read-only by design — Tripadvisor offers no way to post a response through its API, so replies are written on Tripadvisor itself and sync back here.
How it differs from the others
Tripadvisor needs no sign-in and no permission grant. You search for your public Tripadvisor listing and claim it, and ReviewHive reads its reviews through Tripadvisor's official API using our own platform access.
Two consequences are worth knowing before you start.
You cannot reply from ReviewHive. Tripadvisor offers no way to post a response through its API. The connector is read-only, and the wizard says so up front rather than letting you discover it at reply time.
Responses you have already posted do sync. Tripadvisor returns them, so a review you answered on Tripadvisor shows as Replied here, with your response text.
You need the Admin or Owner role.
Steps
The wizard has two steps: Find your location, then Done.
- Go to Review sources, choose Tripadvisor, then Connect.
- Search. Type the business name as it appears on Tripadvisor. Including the city helps, for example "Hotel Bellevue Lucerne". Press Search or hit Enter. At least two characters are required.
- Pick your listing. Results show each location's name with its address underneath, so you can tell two branches apart. Choose yours and press Connect location.
- You are done. ReviewHive licenses the location for review access, claims it for your organization, and starts the first sync immediately. You can leave the page while it runs.
What the search actually does
Your query goes to our server rather than to Tripadvisor from your browser, because the API key is a platform secret and never reaches the page. What comes back is display data only: the location's ID, name and address.
Review text and languages
Tripadvisor returns reviews in several translations. ReviewHive stores only the text the customer actually wrote, never a machine translation. Putting translated words in a reviewer's mouth would misrepresent them, and would feed the AI Analyst text nobody wrote.
Staying up to date
Tripadvisor sends no live notifications, so this source refreshes on the scheduled background sync rather than the moment a review appears. Sync now on the source pulls immediately.
If something goes wrong
"No locations matched your search." Try the name exactly as it appears on Tripadvisor, and add the city.
"We could not license this Tripadvisor location for review access." The listing cannot be read through the API. This is checked at connect time on purpose, because a clear failure now beats a connection that looks fine and never delivers a review. Get in touch with the listing and we will look at it.
"This location is already connected." Another ReviewHive organization has claimed it. A listing can only be claimed once.
"We could not start the first sync." Your connection is saved regardless. Retry from the wizard, or press Sync now on the source later.