Quickstart
From sign-up to your first AI-assisted reply, in about ten minutes.
1. Create your account
Sign up with an email address and password, or continue with Google. If email verification is enabled for your account, confirm the link we send you before signing in.
2. Create your organization
The first time you sign in, a short setup wizard asks for your organization's name, which is the business or client this workspace is for. It also offers to invite teammates, though you can do that later.
An organization is one workspace. It has its own reviews, connected sources, settings and subscription. Agencies typically create one organization per client.
3. Connect a review source
Go to Review sources and choose Connect a source, then pick a provider:
- Google Business Profile — fully supported
- Facebook Page — fully supported
- Google Play — beta
- App Store Connect — beta
- Tripadvisor — beta, read-only
The beta connectors work and are available on every plan; they are still being verified against real accounts, so expect the occasional rough edge and tell us when you hit one. More sources are coming soon.
Each wizard walks you through granting access and choosing the exact location, page or app. When it finishes, ReviewHive pulls in your existing review history. For a location with thousands of reviews this takes a few minutes.
Google Play is the exception: its API only offers the last seven days, so there is no history to import and your archive builds from the connect date onward.
4. Set your reply voice
Open AI Studio and set the tone, length and signature you want replies written in, plus any standing instructions such as "always invite unhappy customers to email support@example.com" or "never offer discounts". Try it on a real review in the playground before it reaches a customer.
See AI Studio for every setting.
5. Reply to your first review
Open Reviews, filter to Needs reply, and open a review. Press Generate for a draft, nudge it with Warmer, Shorter or More formal, or type your own instruction. Edit anything you like, then press Post reply.
The reply goes to the provider under your own business account, and the review moves to Replied.
Tripadvisor is the exception. It has no way to post a reply through its API, so ReviewHive links you straight to the review on Tripadvisor instead.
6. Turn on alerts
Go to Settings, then Organization, then Notifications, and choose whether you want instant alerts for bad or urgent reviews, a daily digest, or both. Owners and admins get instant alerts by default.
Then what?
Come back to the Dashboard in a week. By then the AI Analyst will have read your history, and you can set up the Business Health Radar against the five things that matter most for your business.